Refund and Returns Policy

1. OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. RETURNS PROCESS

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Return Shipping Address: Please mail your product to our logistics center: Alued.llc/A0015-H 321 Changebridge Rd, Unit 303 Pine Brook, NJ 07058, USA

Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of business days.

Late or Missing Refunds:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@ptcltraps8.net.

4. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ptcltraps8.net for further instructions.

5. SALE ITEMS

Only regular-priced items may be refunded. Sale items are generally considered final sale unless they are defective upon arrival.

6. OPERATING ENTITY

This website and all refund/return transactions are managed by HerbLogic Tech Limited (Hong Kong). The brand PTCLTRAPS8 is owned by Taom LLC (USA).

Contact Us: Email: support@ptcltraps8.net Address: Rm D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Hong Kong.

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